Fire-Line
A digital platform outfitted for fire stations in Seattle that seamlessly connects to regional emergency response systems
Team
4 Designer
Overview
Seattle Fire Department experienced an overwhelmingly high call volume in 2023…
The Seattle Fire Department saw a nearly 5% increase in call volume, responding to a record setting 111,319 incidents. The rapid increase in the number of incidents has prompted the Seattle Fire Department to start considering how to better manage and communicate
The problem
Fire department teams lack a integrated platform to optimize their emergency response
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Currently the incident management, resource allocation, and post-incident reporting processes are fragmented, leading to delays in response times, inefficient resource utilization and a lack of comprehensive data analysis for informed decision-making
how do we start it in a short time?
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Considering our time allocation, we decided to focus on researching user personas and user workflows
Persona
User flow updates
Check our solutions
All in one platform!
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Task 1
Exchange information and synchronously update incident details
Task 2
Write an incident report promptly
Task 3
Uncover past reports and analyze the data
This was my first time participating in a hackathon... Even though I didn't win, I gained a lot of experience.
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Effective division of task improves design progress
Due to the tight schedule and the fact that my teammates and I didn't know each other beforehand, we needed to leverage our individual strengths for division of labor right from the start. This way, the design progress could be advanced more effectively.
Storytelling is the key to success or failure
In a short design period, it is crucial to quickly and effectively connect design ideas and solutions. This involves clearly articulating the design approach, ensuring that each step logically follows from the previous one, and addressing any potential issues in a cohesive manner.
Thanks for reading
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