Client
China Biodiversity Conservation and Green Development Foundation
Team
Yuxiang Qi
Xiaoheng Li
Yicheng Zhao
Timeline
Dec. 2022 - Mar. 2023
My Role
Product Designer (Research, UX/UI Design, Testing, Design System)
| What inspired our design ?
Intro
After China's sudden termination of zero-COVID policy on December 14, the CBCGD group received over 100 pleas for help in its initial week from under-medicated rural areas in China. Owing to the underdevelopment of transportation and hospitals in rural areas, a large number of people succumbed to illnesses due to the lack of adequate medication.
Existing Problem
Patients in the rural area emerge as a more underprivileged group. We need to design a medical match app for them
Opportunities
There are four stakeholders get involved in the medicine distribution process. The process of the medicine distribution heavily relies on the coordination of volunteers internally and externally. The volunteer group is the key.
HOW MIGHT WE assist volunteer group to improve task performance efficiency?
Challenges
01
Complicated task
The stakeholders have shifted from individual patients to collective patients. Legal and medical advisors joined
02
Lack of a standard workflow
The absence of a standard workflow results in only a few volunteers and leaders have experience
03
Confusion in work platforms
Multiple platforms for collecting donation and assistance information, leading to time-consuming transfers of information.
Roadmap
From the pronouncement of the Zero-Covid policy to the finalization of the design, it took an overall duration of two months. Our group was perpetually liaising with planners, voluntary workers and striving against the clock.
Impact
90% Users
Satisfaction
Most users rate our product 5/5!
From 180 mins to 6 min
Decrease delays in task completion.
From 15 to 4 Calls
Clear instructions reduce calls needed
| how do we find problem?
Initial Research
Diverse platforms with various information sources impair work productivity and precision
A. Working Platforms
Interview
We total interviewed with 4 Volunteers, 1 organizer, 2 donors and 4 patients
The Goals
A. Understand the volunteer workflow and pain points
B. Understand the communication modes of volunteers with beneficiaries and donors
C. Understand how the different roles in a volunteer team are arranged and how they collaborate
Journey Map
Pain Points
01
Difficult to perform tasks without instructions
The volunteers expressed dissatisfaction, stating they lacked sufficient instruction prior to embarking on the task and were uncertain about many crucial procedures in the task
02
Difficult to perform tasks consistently
Volunteers found they'd have to communicate with diverse stakeholders throughout the task. Each one was inconsistent, thus, causing the Volunteers to struggle with maintaining consistency in finalizing a case
03
Difficult to track real-time information
Owing to poor organization, volunteers often struggle to monitor the status of their cases and updated info. This leads to a shortage of confidence for volunteers to finalize cases
| Ideation
Sketch to Wireframe
We brainstormed diversified concepts that were congruous with our dual design objectives. These design concepts provide the basis for the next step in our iteration
Redesign User flows
In the user flow revamp, we've merged multiple stages to craft a more streamlined process. We've also furnished straightforward instructions in the induction phase, simplifying the procedure for volunteers to comprehend and adhere to.
Information Architecture
| Design Iteration
• The filtering settings are clear, allowing volunteers to easily find the cases they want by using filters.
• The card content display is clear, enabling volunteers to browse through all cases easily and claim cases.
Match donors and medication
• With the help of the system's automated pairing function, various medication combinations are offered to volunteers. They no longer have to pick manually, slashing the amount of time required for drug distribution.
Logistics Tracking + Case Confirmation
• All logistic information is in one area, making it difficult for volunteers to check the progress of individual packages
• Split up individual delivery information for easy viewing of progress. But can't see the contents of the package quickly.
• Separate the donor from the delivery sent and label the contents of each delivery. Provide volunteers with clear information on packages sent for easy tracking
STEP 1
Start onboarding and understand the workflow of the task
Easy and enjoyable onboarding interface and steps
STEP 2
Clear and simple cases of claiming and medication match
A thorough display of case information can assist volunteers in grasping essential details and swiftly claiming cases
STEP 3
Real-time tracking of medication delivery status and notification to donors and beneficiaries
Accurate and timely package tracking allows volunteers to better view the progress of individual cases and maintain contact with beneficiaries
STEP 4
Ask experts and consultants anytime!
Consult with professionals at any time to improve the efficiency of volunteer work
| What I Learned?
Empathy is the key
In this project, we conducted numerous interviews with individuals who were ill or vulnerable. Grasping the needs of one another through empathy and converting them into actionable functionalities remained a crucial element in propelling the project ahead.
Time was a significant challenge for this project. As the patient count grew daily, generating the design expediently and effectively became tougher for our group. Working together, we established the benchmarks and ordered the elements required to finalize the MVP.
Negotiate with multiple stakeholders
Through many rounds discussions with diverse stakeholders, we figured out how to align their requirements. By showcasing our design thoughts and statistics, and recapitulating discussions with users, we succeeded in persuading the stakeholder to buy our proposal.
